Mediation and Conciliation is a process for resolving conflicts university, voluntary, which requires the consent of the parties involved, and in which a satisfactory solution for the same is sought thereby improving university quality in all aspects.
Members of the University community may contact the University Ombudsman to request mediation in any matter affecting the university life and so settle their possible disputes in a peaceful manner.
The request for mediation is made by letter stating clearly the claim arises. Written receipt indicating the file number assigned will be given. This number will be useful for information about the request.
Upon receipt of the request, this is to inform interested parties that expressly show acceptance of measurement. If after ten days no response requested acceptance of mediation is received, it is understood that rejects it.